Privacy Policy

In this privacy policy we will inform you about the collection and processing of your data in connection with your use of our website, and how we use and disclose that data.

The term “your data” means personal data. Personal data is information by which we can identify you either directly or in combination with other data. This includes, for example, your name, address, e-mail address, telephone number, customer number, or order number.

INFORMATION WE COLLECT WHEN YOU CONTACT US OR PLACE AN ORDER 

We will collect personal data directly from you when you provide it to us, including when you contact us or place an order, and we use that data as described below: 

Your order or purchasing data

We will record your order or purchase data if you order from us in our online shop, by phone, or by order form.
Order or purchase data includes, for example:

• Your details of purchased items, such as name, size, color, purchase price, etc.;
• Your payment details;
• Your delivery and billing address;
• Your declarations of withdrawal, your complaints, and other notifications with regard to your orders or purchases;
• Your order number;
• Your order status, e.g., "Dispatched" or “Returned”;
• Your payment status;
• The details of the service providers involved in the transaction; for example, in the case of shipping companies, your tracking number;

You can view your essential order data at any time under "My account".

We obtain and use your data so that we can process your order, so that we can send you your order, and so that we can process returns, complaints and warranty cases if necessary, as well as to comply with legal requirements including product recalls.

Your account

You can register on our website or create a customer account. You will need the following information to register:

• Your full name;
• Your address;
• Your e-mail address; and
• Password of your choice.

You can subsequently log in to "my account" using your e-mail address and password.

In connection with your account, we process your data so that you have an overview of your previous orders to make your shopping more convenient and easier, and so that you can manage your personal data and settings.

You can also order as a guest without registration. We will also save your order history in this
case, so that you will have an overview of your previous orders if you subsequently register under "my account."

 

Your contact details and notifications

If you contact us for any reason, we will process your telephone number, your cellular phone number, and/or your e-mail address for purposes of communicating with you, e.g., so that we can contact you in case of queries regarding your order. The provision of information is voluntary. However, if no information is provided, we cannot contact youif you have any questions.

Customer Surveys

We may invite you to participate in voluntary customer surveys.If you participate in one of our surveys, we will use your data for market and opinion research, and to help us get to know you better, find out your opinion on fashion topics or products Seite 3von 10andyour satisfaction with us.We may also use information you provide through surveys to send you information and offers better tailored to you.

Payment information

When you make a purchase of an item featured on this website for delivery to the United States, you are purchasing the item from Global-e NL B.V. (“Global-e”), a third-party with whom we  contract.  Global-e will collect and process your payment information in accordance with its Terms of Sale and Privacy Notice , and your credit card number is neither received nor stored by Madeleine when you purchase merchandise from Global-e.  Global-e will share with us other details regarding your purchase (other than sensitive payment information such as credit card numbers), including your name, address and the items ordered, and we will use that information to improve our website and our marketing efforts, and as otherwise disclosed in this Privacy Policy.

INFORMATION WE COLLECT WHEN YOU CONTACT US OR PLACE AN ORDER

We also collect, use and share personal data in order to attract new customers and advertise our products to new and existing customers.

New customer acquisition and marketing to existing customers

We augment our customer data, including personal data, with information that we receive from companies selected to assist us in acquiring new customers. We may utilize

In some cases, we also receive addresses from these companies in order to address new customers who match our customer profile. In this case you will find the specific source on the address carrier of the catalog directly next to your address.

We may send you advertising or promotional messages via email.  You may opt out of commercial emails at any time by clicking on the unsubscribe link included at the bottom of every commercial email we send.  If you opt out of commercial emails, we may still send you transactional emails such as order confirmation or delivery updates.

Third-party marketing purposes 

We may share data such as last name, first name, address, and purchase data for our own and third-party marketing purposes with retailers, mail-order companies with an interesting product range and cooperative databases, such as Epsilon Data Management and Wiland, Inc. 
 
We work with Epsilon Data Management, LLC, which creates products and services to help organizations better understand the likely characteristics of their customers; communicate with them more effectively; and find others like them across a range of marketing channels. This may mean that you receive advertising that is more relevant to you via direct mail. You can learn more at https://us.epsilon.com/consumer-information
 
We work with Wiland, Inc., which creates products and services to help organizations better understand the likely characteristics of their customers; communicate with them more effectively; and find others like them across a range of marketing channels. This may mean that you receive advertising that is more relevant to you via direct mail. You can learn more at https://wiland.com/privacy-choices/

We work with PATH2RESPONSE, LLC, which creates products and services to help organizations better understand the likely characteristics of their customers; communicate with them more effectively; and find others like them across a range of marketing channels. This may mean that you receive advertising that is more relevant to you via direct mail. For more information have a look at https://path2response.com/privacy/

We work with ORACLE AMERICA, INC which creates products and services to help organizations better understand the likely characteristics of their customers; communicate with them more effectively; and find others like them across a range of marketing channels. This may mean that you receive advertising that is more relevant to you via direct mail. For more information have a look at https://www.oracle.com/legal/privacy/marketing-cloud-data-cloud-privacy-policy.html

If you would like more information, please call us on 1-855-468-1111, email us at [email protected] or write to us at the address below: MADELEINE FASHION INC. 2140 South DuPont Highway Camden, Delaware 19934, USA. If you would like to opt out of our sharing data with third party marketing partners as described above, you may also click on DO NOT SELL MY INFO.

Advertising partners

We receive information from selected operators of online advertising networks such as Google or Facebook and data providers who carry out advertising for or together with us (subsequently referred to as "advertising partners").

The information we receive from advertising partners includes information and statistics about demographics (such as age, gender, region, etc.), device and access data, and our users’ interests. This information can help us better understand our users, for example in the context of customer structure analyses and user segmentation. We only receive aggregated, encrypted, or anonymous data and we cannot assign the data to any particular person, in particular any particular user.

VISITING THIS WEBSITE

Every time you use our website, we collect the data that your browser automatically transmits. These are, in particular:

• IP address of the requesting terminal;
• Date and time of the request;
• Address of the web page called up and the requesting web page;
• Information about the browser used and the terminal’s operating system (e.g.,Windows 10, Linux, iOS)

The data processing is necessary to enable the website visit and to guarantee our systems’ functionality and security. This data will also be temporarily stored in internal log files for the purposes described above in order to produce statistical data on the use of our website, to further develop our website with regard to our visitors’ usage habits (e.g., if the proportion of mobile devices with which the pages are accessed increases), and to generally maintain our website administratively.

Information on the use of cookies and comparable technologies

In order to be able to implement certain technically necessary functions of our website, to be able to trace the use of our offers, and to be able to provide content adapted to your wishes for the constant optimization of the websites, MADELEINE uses cookies and comparable technologies Cookies are small text files that are stored on your hard disk by a website. Cookies do not cause any damage to your computer, they cannot execute programs, and cannot contain viruses. Instead of cookies, so-called tracking pixels or comparable common technologies can also be used, which serve to (temporarily) store information on specific users or usage processes (collectively referred to as "cookies" in the following). You can manage cookies on MADELEINE’s website by accessing the Cookie Settings.   You can also prevent the storage of cookies on your computer at any time by changing the settings of your browser (please use the settings or the help function of your browser). The function of our website may then be restricted under certain circumstances.

MADELEINE uses cookies for various purposes, as described below:

Technically necessary cookies

The main purpose of these cookies is to enable you to use the functions of the site or to control the display of information. These cookies are required for the functioning of the website, including the processing of purchase transactions, and technically necessary cookies cannot be deactivated through this website’s cookie settings. 

Marketing Cookies and Personalized Advertising

We also use cookies for advertising and marketing purposes to enable personalized advertising, and to display advertising content on external websites (e.g., Google or Facebook) for our products and offers that you have been interested in on our website or that match content that we think you might find interesting. Also, general information about possible interests of users of our website and other interested parties, collected by third parties on other websites, are used in the context of personalized advertising of our content (so-called re-targeting). The information is stored as cookie identifiers. You will not be identified as a person, but the recognition is based solely on the terminal devices you use. If the cookies are deleted, the personalization of the advertising content is also omitted.

Our website is not currently configured to respond to a “do not track” setting on your web browser.  However, many of our advertising partners are members of the Network Advertising Initiative (NAI), or the Digital Advertising Alliance (DAA), and have agreed to honor consumers’ opt-out preferences submitted through the websites of those organizations.  To learn more about your choices regarding this type of data collection or to opt-out of interest-based advertising by members of the NAI or the DAA, please visit http://optout.networkadvertising.org or http://www.aboutads.info.  

You can also manage the use of cookies on this website, and can opt-out of marketing cookies on this website, by accessing the Cookie Settings  and saving your preferences.   Please note that if you clear cookies on your browser, your preferences in Cookie Settings will also be erased.   

Please note that some pages of our website may contain cookies that are not directly related to MADELEINE. If you visit a page with content embedded by third parties, these third parties may have set their own cookies. MADELEINE has no influence on the use of these cookies and cannot access them because of the way cookies work, as cookies can only be accessed by the person who originally set them. For further information, please refer to the websites of the third party concerned.

Cloudflare

Our pages use Cloudflare features. Provider is Cloudflare, Inc. 665 3rd St. #200, San Francisco, CA 94107, USA. Cloudflare offers a worldwide distributed content delivery network with DNS. Technically, the information transfer between your browser and our website is routed through Cloudflare's network. Cloudflare is thus able to analyse the data traffic between users and our websites, for example to accelerate the loading time of our pages or to detect and ward off attacks on our services. In addition, Cloudflare may store cookies on your computer for optimisation and analysis purposes. This serves to protect our legitimate interests in the security, performance and reliability of our advertising in accordance with Art. 6 (1) sentence 1 f) GDPR.
We concluded an appropriate order processing agreement with Cloudflare based on the GDPR. The processing of the data is generally carried out in states of the European Union. Insofar as processing in third countries is carried out in specific cases, the data is only processed if the adequacy of the level of data protection in the third country has been established by the EU Commission in accordance with Article 45 GDPR, on the basis of the EU standard contractual clauses or if an adequate level of data protection is ensured in the data recipient by other means

 

Cloudflare collects statistical data on the use of this website. The access data includes:

• IP address
• Date and time of the request
• Content of the request (specific page)
• Access status/HTTP status code
• Respective data volume transferred
• Website sending the request
• Browser
• Operating system and its interface
• Language and version of the browser software

Cloudflare uses the log data only for statistical evaluations to operate, secure and optimise the offering. Here you can find information on the data collected there and on security & data protection at Cloudflare.

Picalike

We use picalike to display personalized advertising and optimize the online experience for our customers. Category: Marketing Provider: picalike GmbH, Rothenbaumchaussee 7, 20148 Hamburg, Germany. For more information, please see the privacy policy of picalike: https://www.picalike.com/datenschutzbestimmung

Social Media 

We operate a fan page on the social network Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA ("Facebook"), in order to be able to communicate with interested parties and followers and to inform them about our products and services.

We may receive statistics from Facebook regarding the use of our fan page by Facebook/fan page users which help us to learn about the interactions with our page (e.g. information on the number, names, interactions such as likes or comments, as well as summarized demographics and other information or statistics based on certain parameters about our company and the services offered on our fan page). For more information about the nature and scope of these statistics, please refer to the Facebook Page Statistics Notice and the respective responsibilities in the Facebook Page Insights supplement.

We have no influence on data that is processed by Facebook on its own responsibility according to the Facebook terms of use. However, we would like to point out that when you visit the fan page, data about your usage behavior is transferred from Facebook and the fan page to Facebook. Facebook itself processes the above-mentioned information to create more detailed statistics and for its own market research and advertising purposes, over which we have no influence. You can find more detailed information on this in Facebook's privacy policy.

If we have personal data of users when operating the fan page, users have the rights mentioned in this privacy policy. Should users wish to assert additional rights against Facebook, the easiest way to do so is to contact Facebook directly. Facebook knows both the details of the technical operation of the platform and the associated data processing as well as the concrete purposes of data processing and can implement appropriate measures upon request if users make use of their rights.

We maintain further online presences in social networks, including Facebook and Instagram, to communicate with customers and interested parties and to inform them about our products and services. User data is generally processed by social media platforms with whom you have created an account for market research and advertising purposes. In this way, user profiles can be created based on the interests of the users. For this purpose, cookies and other identifiers will be stored on the users' computers. On the basis of these user profiles, advertisements are then placed, for example, within social networks but also on third-party websites.  If you have questions about how a particular social media platform is using or sharing your data, we recommend you consult the platform’s privacy policy.

HOW WE SHARE DATA

We share information with our service providers as necessary for them to fulfill their functions. In addition to the service providers mentioned by name in this privacy policy, this may include in particular data centers that store our website and databases, IT service providers who maintain our system, consulting companies, suppliers, transporters, postal service providers. If we share data with service providers, they may only use the data for the fulfilment of their tasks. We have carefully selected and commissioned the service providers. They are contractually bound by our instructions, have appropriate technical and organizational safeguards in place to protect the rights of the persons concerned and are regularly monitored by us.

We may also share your name, postal address and purchase data with third parties or cooperative databases, as described in the “Third Party Marketing” section above.  If you would like to opt out of this type of sharing, you can do so by clicking on DO NOT SELL MY INFO  or by calling us at 1-855-468-1111, emailing us at [email protected] or writing to us at the address below: MADELEINE FASHION INC. 2140 South DuPont Highway Camden, Delaware 19934, USA

In addition, we may share data in connection with official inquiries, subpoenas, court orders and other legal proceedings if this is necessary for legal prosecution or enforcement.  We reserve the right to share data where necessary to protect our legal rights.

We may also transfer data to a purchaser or successor entity in the event of a merger, or a sale of all or substantially all of our assets.  

Children’s Privacy

Our website is not intended for children under 18 years of age.  No one under age 16 may provide any personal information on the Website.  We do not knowingly collect personal information from children under 18. If you are under 18, please do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

California Privacy Rights

 

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with certain rights regarding your personal information. This section describes your CCPA rights and how to exercise them.  Please note that we may ask for certain information to verify your request in accordance with applicable law.

Right to Know. You have the right to request that we disclose to you:

• The categories of personal information we have collected about you.
• The categories of sources from which the personal information is collected.
• Our business or commercial purpose for collecting or selling any personal information.
• The purposes for which the categories of personal information we collected will be used.
• The categories of third parties with whom we share personal information.
• If we sold or disclosed your personal information for a business purpose; and, if so, any categories of personal information that were sold or disclosed, and the categories of any third parties to whom personal information was sold or disclosed.

To exercise your right to know, please submit your request using the link below [https://www.madeleine.com/contact] to complete our web form, or by calling us at 1-855-468-1111, or sending an email to [email protected]

Right to Access.  You have the right to request access to the personal information specific to you individually that we collected, used, disclosed, and/or sold about you in the previous 12 months.  To exercise your right to access, please submit your request using the link below [https://www.madeleine.com/contact] to complete our web form, or by calling us at 1-855-468-1111, or sending an email to [email protected]


Right to Delete.  You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.  Please note that we may deny your deletion request if retaining the information is necessary for us or our service providers to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our agreement with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act.
• Enable internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

To exercise the right to deletion, please submit your request using the link below [https://www.madeleine.com/contact] to complete our web form, or by calling us at 1-855-468-1111, or sending an email to [email protected]

Only you or a person that you authorize to act on your behalf may make a verifiable consumer request related to your personal information. However, you may also make a verifiable consumer request on behalf of your minor child.

You may make a verifiable consumer request up to two times within a 12-month period, without charge. Unfortunately, we cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

We try to respond to a verifiable consumer request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension time period (up to 90 days). If you have an account with us, we will deliver our response to that account. If you do not have an account with us, we will deliver our response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding receipt. The response we provide will also explain any reasons we cannot comply with a request, if applicable.

Right to Opt-Out of Sale. You have the right to opt-out or ask us not to sell your personal information.  If you wish to opt-out of the sale of personal information, please click on DO NOT SELL INFO .  If exercised, the decision to opt-out will be valid for 12 months, at which time we may request that you authorize the sale of personal information again.

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Data security

We use the TLS (Transport Layer Security) encryption protocol, also better known by the prior designation SSL (Secure Sockets Layer) to protect the security of your information during transmission. This applies among other things to your orders, the newsletter registration, my account or our contact form. We do not support older versions of the SSL protocol, which is why our servers do not accept SSL connections with some older browsers. We therefore recommend that you use a current browser version.

Changes to the privacy policy

We may update this privacy policy from time to time, for example when we adapt our website or when statutory provisions change.  If we update this policy, we will post the most recent version of the policy to this website.  We encourage you to check back often.  

Version: December 2022

MADELEINE FASHION INC.
2140 South DuPont Highway
Camden, Delaware 19934
USA

Telephone: 1-855-468-1111
E-Mail: [email protected]