Terms and Conditions
The General Terms and Conditions of Business apply to all contracts that you conclude with us, MADELEINE FASHION INC. via this advertising medium.
2. Contract conclusion
The presentation of the articles shall not constitute a legally binding offer, but an invitation for you to submit a binding offer to us. You many submit said offer to us by phone or email. A contract shall only come into effect when we accept your offer by sending you an order confirmation, telephone confirmation or the shipment of the goods within five days.
More details can be found here:
The vast majority of our good(s) are currently being shipped within 10 working days. However, shipping timescales can vary depending on the availability of the good(s), your address and any other factors outside of our control. Stock permitting, we aim to despatch all good(s) as quickly as possible. We ship and sell our product through this website only within the continental United States (a.k.a contiguous or conterminous United States). We do not ship to Alaska, Hawaii or any other territories and/or locations.
4. Payment terms
Credit card/Debit card
Please state that you wish to pay by credit card (Visa, MasterCard or Amex) when you place your order online or by phone. We charge no extra costs for payment by credit card (given sufficient credit on your card to cover costs).
Payment directly via your PayPal account: on shipping of the goods, only the actual bill amount - after deduction of any discounts, gift vouchers etc. - shall be debited from your account.
5. Purchase on approval
At MADELEINE, you purchase on approval, which means you can return the goods without stating the reason within a period of 30 days from receipt of the goods (approval period). The purchase contract shall come into effect through your approval on receipt of the goods. If you do not return the goods within the approval period or inform us to the contrary, approval shall be deemed as granted.
6. Voluntary right of return
We offer a voluntary right of return detailed in directly below. You have 30 days to return the goods on receipt..
7. Return of goods
We offer free returns on all order with no minimum order value. To print your return label with ease, please click on the following link and complete these steps:
1. Select Madeleine, provide your order number and last name
2. Provide your address information
3. Tell us the reason for the return
4. Print out the return label and put it on the box (and be sure to also include the returns slip we gave you with the delivery.)
Otherwise, please return your good(s) with their original packaging and in perfect condition within 90 days of receiving them. We aim to make returns not just free of charge but also hassle free, so if you have an issue providing some information, just let us know. We want to make sure you are happy and continue to shop with us for years to come. For any questions or comments, send us an email at firstname.lastname@example.org
8. Warranty terms
The statutory warranty terms shall apply.
If you wish to file a claim under the warranty, please contact:
The warranty shall not cover damage caused by natural wear and tear, improper use and inadequate or incorrect care.
9. Right of retention
The goods shall remain in the ownership of MADELEINE FASHION INC. until full payment is rendered. Please keep the invoice for warranty claims. The invoice date is deemed as the delivery date.
10. California Consumer Rights and Notices
Residents of California are entitled to specific consumer rights information in which you have right to contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs.
Post: 400 R St., Suite 1080, Sacramento, California 95814,
Phone: (916) 445-1254.
11. Saving of the contract text
The contract text is not saved by us and can no longer be accessed once the order process is completed. However, you can print out the order details immediately after order placement.
12. Access age
The madeleine.com website may be accessed and used only by individuals who are at least 18 years of age. This website is not intended for use by children under the age of 13 and MADELEINE does not knowingly collect or solicit any personal information from children under the age of 13. If we learn that someone under the age of 13 has provided any personal information to or on this website, we will remove that information as quickly as possible.
You can find important information about data protection here:
14. Applicable law
This contract shall be exclusively subject to Delaware law.