Return Policy and Instructions
At MADELEINE we value our customers and strive to provide a satisfactory and enjoyable shopping experience. If there is any reason you are unhappy with your purchase, free returns are accepted within thirty (30) days from purchase date for products in unused condition. Free returns are processed using DHL Express and you will be provided a free, pre-paid DHL label for your return parcel.
To start your return, please follow the steps below:
- Click on this link to visit our return portal: https://web.global-e.com/returns/portal/mZME
- Provide your email address and Order ID (found on your confirmation email).
- Select the item(s) to return and provide the reason for the return.
- Print out the pre-paid DHL return label and return note.
- Secure your parcel, include the return note with the item(s) in the box (required).
- Put the pre-paid DHL return label on the box and deliver the parcel to your nearest DHL Express location or call DHL Express to schedule a pick-up.
To process your refund as quickly and smoothly as possible, please follow all steps above. For questions or comments, send us an email at firstname.lastname@example.org.