You can place your order by shopping online at our website or by giving us a call toll free and 24/7 (with exceptions such as the holiday season) at 1-855-468-1111

This option is not currently available but it is coming soon.

No. But some promotions will might require a minimum spend.

There are no additional shipping charges, it is FREE!

Depends on whether it is been processed already. In most cases the processing of your order is quite fast, so if you could not cancel it in time, don’t worry you can always return the item at no extra charge.

Depends on whether it is been processed already. In most cases the processing of your order is quite fast, so if you could not amend it in time, don’t worry you can always return the item at no extra charge.

We accept MasterCard, American Express, VISA, VISA Debit, MasterCard Debit and PayPal.

We currently use FedEx to ship our items and the US Postal Service to return items.

Tracking is coming soon but in the meantime you can contact us.

Return as soon as you can and let us know, we will want to make sure that does not happen again.

If you don’t receive your entire order at once, it might be due to a partial delivery. Therefore, all missing good(s) will be delivered as soon as possible. If you are worried though, contact us and we can check on your order too and see what is happening. 

Yes. Simply click the following link and follow the steps:

https://returns.borderguru.com/madeleine

You have 30 days to return your order. Simply click the following link and follow the steps:

https://returns.borderguru.com/madeleine

Simply click the following link and follow the steps: 

https://returns.borderguru.com/madeleine

Enter it at the check out and make sure you meet the promotion’s requirements.

No.

Each voucher has it's own unique terms and conditions which can include a valid date, minimum spend requirements and more. These can always be found on our website, however if you are unable to find this or require further clarification, you can contact our customer service inbox at: service@madeleine.com

Good question – that is probably more a matter of personal choice. Certainly, we offer a wider range online and more promotions as well. Plus you can log in and make ordering even easier but we also have a great team of agents waiting to take your call. Your choice, we are happy to do business with you however you prefer.

Yes, items that are added to your shopping bag will stay there when you return to our site, you do not have to send your order immediately.

It will save you time, you can create a wish list, and see past purchases.

Yes, it is coming soon.
 

No not at this time.

Occasionally, we may have to split your order over more than one delivery.

You will receive an order confirmation immediately.

The easiest way is to search the style number of that item.

Contact us at service@madeleine.com and we will see what is going and reach back out to you.

Our sizing guide has been made to simplify that process and make sure you get the correct measurements for a great fit. It can be found at the bottom of the website and the back of our catalogs.