FAQs

ORDERING

After you have found what you are looking for, simply choose your color(s) and size(s) and add the item to your shopping bag, then simply follow the steps to check out either with your account or as guest.

If you are having trouble, feel free to contact us toll-free on: 1 855 468 1111. If you do call us, please check with your cell phone provider as to whether they bill you addition charges for making calls via your cell phone.

Yes, your item/s can be shipped to an alternative address (from the billing address) within the US.

No. But some promotions might require a minimum spend requirement.

There are no additional shipping charges for US orders, it is FREE!

Depends on whether it is been processed already. If you could not cancel it in time, don’t worry you can always return the item at no extra charge.

Depends on whether it is been processed already. If you could not amend it in time, don’t worry you can always return the item at no extra charge.

No duties will be added to orders up to $800.  For questions, please call our customer service toll-free at 1-855-468-1111.

PAYMENT

The following payment methods are accepted: MasterCard, American Express, VISA, Discover, VISA Debit, MasterCard Debit, amazon pay, Klarna and PayPal. All prices are shown in US dollars ($) and shipping is free of charge on all US orders.

SHIPPING

The item/s are currently shipped with DHL express.

Yes.  To track your order please use this link:  https://service.global-e.com/Categories/where-is-my-order. For other questions related to your parcel, please use this link: https://service.global-e.com/section/delivery-shipping

Return as soon as you can and please let us know, we want to ensure that does not happen again.
If you don’t receive your entire order at once, it might be due to a larger order with a partial initial delivery. If you are worried though, contact us and we can check on your order and see what is happening.

To track your order please use this link:  https://service.global-e.com/Categories/where-is-my-order

RETURNS

If you are unhappy with your item(s) for any reason, we offer free returns for products in unused condition. Returns must be made within thirty (30) days of purchase date and require the use of our DHL Express pre-paid label.

For more information on returns, visit us here: https://www.madeleine.com/returns

Please call our customer service at 1-855-468-1111 for assistance on returns.

Returns must be made within thirty (30) days of purchase date. For more information on our return policy, please visit us here: https://www.madeleine.com/returns.

For more information on our return policy or for instructions on how to start a return, please visit us here: https://www.madeleine.com/returns.

COUPONS AND PROMOTIONS

Enter it at the checkout and make sure you meet the promotion’s requirements.

No.

Each promo code has it's own unique terms and conditions which can include a valid date, minimum spend requirements and more. If you are unable to find the information you are looking for or require further assistance, you can contact the customer service team at: [email protected]

ONLINE SHOP

Good question – that is probably more a matter of personal choice whether you prefer shopping by phone or online.
If you are looking to finalize your order later, the best way to ensure your items are there later is to log in, add the items to your wish list and simple check out later.
It will save you time, you can create a wish list and see past purchases.

EMAIL

Yes, and you can sign up here:

https://www.madeleine.com/newsletter

GENERAL QUESTIONS

That service is not currently available.

Occasionally, an order might have to be split over more than one delivery. If you are worried though, contact us and we can check on your order too and see what is happening.

You should receive an order confirmation immediately after you successfully check out.

The easiest way is to search the style number of that item.

Contact us at [email protected] and we will see what is going and reach back out to you.

Follow the instructions on our size as to how to take your measurements:

https://www.madeleine.com/medias/sys_master/pdf/pdf/he8/hd6/9113959366686/USA-Measurements.pdf