After you have found what you are looking for, simply choose your color(s) and size(s) and add the item to your shopping bag, then simply follow the steps to check out either with your account or as guest.

If you are having trouble, feel free to contact us toll-free on: 1 855 468 1111. If you do call us, please check with your cell phone provider as to whether they bill you addition charges for making calls via your cell phone.

No. But some promotions might require a minimum spend requirement.

There are no additional shipping charges for US orders, it is FREE!

Depends on whether it is been processed already. If you could not cancel it in time, don’t worry you can always return the item at no extra charge.

Depends on whether it is been processed already. If you could not amend it in time, don’t worry you can always return the item at no extra charge.

No duties will be added to orders up to $800.  For questions, please call our customer service toll-free at 1-855-468-1111.

Yes.  To track your order please use this link:  https://service.global-e.com/Categories/where-is-my-order. For other questions related to your parcel, please use this link: https://service.global-e.com/section/delivery-shipping

To track your order please use this link:  https://service.global-e.com/Categories/where-is-my-order

If you are unhappy with your item(s) for any reason, we offer free returns for products in unused condition. Returns must be made within thirty (30) days of purchase date and require the use of our DHL Express pre-paid label.

For more information on returns, visit us here: https://www.madeleine.com/returns

Please call our customer service at 1-855-468-1111 for assistance on returns.

Returns must be made within thirty (30) days of purchase date. For more information on our return policy, please visit us here: https://www.madeleine.com/returns.

For more information on our return policy or for instructions on how to start a return, please visit us here: https://www.madeleine.com/returns.

No.

Each promo code has it's own unique terms and conditions which can include a valid date, minimum spend requirements and more. If you are unable to find the information you are looking for or require further assistance, you can contact the customer service team at: [email protected]

Yes, and you can sign up here:

https://www.madeleine.com/newsletter

That service is not currently available.

Occasionally, an order might have to be split over more than one delivery. If you are worried though, contact us and we can check on your order too and see what is happening.

You should receive an order confirmation immediately after you successfully check out.

The easiest way is to search the style number of that item.

Contact us at [email protected] and we will see what is going and reach back out to you.

Follow the instructions on our size as to how to take your measurements:

https://www.madeleine.com/medias/sys_master/pdf/pdf/he8/hd6/9113959366686/USA-Measurements.pdf