You can place your order by shopping online at our website or by giving us a call toll free and 24/7 at 1-855-468-1111.

This option is not currently available but it is coming soon.

No. But some promotions will might require a minimum spend.

There are no additional shipping charges, it is FREE!

Depends on whether it is been processed already. In most cases the processing of your order is quite fast, so if you could not cancel it in time, don’t worry you can always return the item at no extra charge.

Depends on whether it is been processed already. In most cases the processing of your order is quite fast, so if you could not amend it in time, don’t worry you can always return the item at no extra charge.

We accept MasterCard, American Express, VISA, VISA Debit, MasterCard Debit and PayPal.

Normally we use FedEx to ship our items.

The vast majority of our good(s) arrive in 8 to 10 days. However, delivery timescale can vary due to various factor that might be outside of our control. Stock permitting, we aim to dispatch all good(s) as quickly as possible.

If you provide an email address when you order then yes you can.

Return as soon as you can and let us know, we will want to make sure that does not happen again.

If you don’t receive your entire order at once, it might be due to a partial delivery. Therefore, all missing good(s) will be delivered as soon as possible. If you are worried though, contact us and we can check on your order too and see what is happening. 

Yes.

We have recently extended our returns policy to 90 days but our normal time frame is 30 days. We will continue to offer this extended policy for the foreseeable future but don’t worry if you bought now, you will still get 90 days even if we reduce the policy down later.

It is really simple, click on this link and follow the steps:

https://returns.borderguru.com/madeleine

We hope it works out better next time and we truly value your business.

Enter it at the check out and make sure you meet the promotion’s requirements.

No.

All voucher or promotion‘s validity are shown in the voucher conditions. T&C’s can always been found on our website. Each offer will have different terms and conditions which could be valid to dates, minimum spend requirements or otherwise.

Good question – that is probably more a matter of personal choice. Certainly, we offer a wider range online and more promotions as well. Plus you can log in and make ordering even easier but we also have a great team of agents waiting to take your call. Your choice, we are happy to do business with you however you prefer.

Yes.

It will save you time, you can create a wish list, and see past purchases.

Yes, it is coming soon.
 

No not at this time.

Occasionally, we may have to split your order over more than one delivery.

You will receive an order confirmation immediately as well as further tracking information later.

The easiest way is to search the style number of that item.

Contact us at service@madeleine.com and we will see what is going and reach back out to you.

Our sizing guide has been made to simplify that process and make sure you get the correct measurements for a great fit. It can be found at the bottom of the website and the back of our catalogs.