General Terms and Conditions of Business (GTCs)

1. Scope

The General Terms and Conditions of Business apply to all contracts that you conclude with us, MADELEINE Mode GmbH via this advertising medium.

2. Contract conclusion/language

The presentation of the articles shall not constitute a legally binding offer, but an invitation for you to submit a binding offer to us. You many submit said offer to us by phone, letter, fax or email. A contract shall only come into effect when we accept your offer by sending you an order confirmation, telephone confirmation or delivery of the goods within five days.

The contract shall be concluded solely in the German language.

3. Delivery/shipping costs

Unless agreed or specified otherwise for the article, we shall deliver within 14 days from receipt of your order.

All prices are all-in prices in euro and include all price components and statutory value added tax.

We shall also bill you for shipping costs for each order. For details, please go to: https://www.madeleine.com/en/delivery/

4. Payment terms

Credit card
Please state that you wish to pay by credit card (Visa, MasterCard or Amex) when you place your order online or by phone. We charge no extra costs for payment by credit card (given sufficient credit on your card to cover costs).

PayPal
Payment directly via your PayPal account: on shipping of the goods, only the actual bill amount - after deduction of any discounts, gift vouchers etc. - shall be debited from your account.

5. Purchase on approval

At MADELEINE, you purchase on approval, which means you can return the goods without stating the reason within a period of 14 days from receipt of the goods (approval period). The purchase contract shall come into effect through your approval on receipt of the goods. If you do not return the goods within the approval period or inform us to the contrary, approval shall be deemed as granted. After your approval, you are further entitled to the following right of cancellation.

6. Cancellation policy

Cancellation right
You shall be entitled to cancel this contract within fourteen days without stating the reason. The cancellation period shall be fourteen days from the day on which you or a third party appointed by you, who is not the forwarder, took possession of the last article(s). However, this period shall not begin until the purchase contract has become binding for you by your approval of the purchased article. In order to exercise your right of cancellation you need to inform us,
MADELEINE Mode GmbH, 90751 Fürth
Telephone: +44 1803 677880
Email: service@madeleine.com
of such, by clearly setting out ( in a letter sent by post or email) your decision to cancel this contract. You can use the attached cancellation form to do so, although this is not compulsory.
It is sufficient if you send us notification of your exercising of your right of cancellation before expiry of the cancellation period in order to keep the said term.

Cancellation consequences
If you cancel this contract, we shall immediately refund all payments we received from you, including the shipping costs (with the exception of additional costs resulting from you selecting a different type of delivery to the lowest-cost standard form offered by us), at the latest within fourteen days from the day on which we received your notice of contract cancellation.
We shall use the same payment method for the refund as you used for the original transaction, unless explicitly agreed otherwise; under no circumstances will we levy any charges for this refund. We may refuse to refund you until you have returned the goods or furnished proof that you have returned the goods, whichever is earlier. You must in any case return the goods immediately, at the latest however within fourteen days from the day on which you informed us of your cancellation of this contract. This term is deemed as kept if you dispatch the goods within the fourteen days. We shall bear the cost of the return of goods. You must only bear the cost of any diminished value of the goods if this has resulted from the handling other than what is necessary to ascertain the nature, properties and function of the goods.
Exclusion of cancellation right
The cancellation right shall not apply in the case of distance contracts in line with Article 312 g, Paragraph 2 of the German Civil Code for the delivery of goods that are not prefabricated and the manufacture of which mainly depends on an individual selection or determination by the consumer, or which are clearly tailored to the personal needs of the consumer (Article 312 g, Paragraph 2, No. 1 of the German Civil Code).

7. Cancellation form template

If you wish to cancel the contract, please complete this form and return it to
MADELEINE Mode GmbH
90751 Fürth
Email: kundenservice@madeleine.com
I/we (*) herewith cancel the contract that I/we (*) concluded relating to the purchase of the following goods (*)/performance of the following service (*)
Ordered on (*) / received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in the case of paper-based notification)
Date
(*) please delete as appropriate

8. Voluntary right of return

In addition to your legal right of cancellation, we also offer a voluntary right of return. You therefore have 100 days to return the goods on receipt. The legal right of cancellation remains unaffected by this.

9. Return of goods

Please return the goods in the original box or other suitable packaging. Within the EU, please use the enclosed pre-printed return label. We charge 5 euros for processing returns, which we will deduct from your refund credit. Please specify the reason for the return on the back of the delivery slip and enclose it with the goods. Your Hermes partner will accept your return parcel. Please contact our after sale service if you have any questions.

10. Warranty terms

The statutory warranty terms shall apply.
If you wish to file a claim under the warranty, please contact:
MADELEINE Mode GmbH, 90751 Fürth
Telephone: +44 1803 677 880
Email: service@madeleine.com
The warranty shall not cover damage caused by natural wear and tear, improper use and inadequate or incorrect care.

11. Right of retention

The goods shall remain in the ownership of MADELEINE Mode GmbH until full payment is rendered. Please keep the invoice for warranty claims. The invoice date is deemed as the delivery date.

12. Value added tax

All prices include the respective statutory value added tax.

13. Complaint process / dispute resolution

A platform for out-of-court settlement was set up by the EU Commission on 15 February 2016. Consumers can use this opportunity to resolve any disputes relating to their online order without resorting to legal proceedings. To access the dispute resolution platform click the following link https://ec.europa.eu/consumers/odr/. In this connection, we are legally obliged to refer you to our email address. This is: service@madeleine.com

We shall do our utmost to resolve any differences of opinion arising from our contract with the customer to our mutual satisfaction. We are not under any obligation to take part in a dispute settlement process, and we regret that we are unable to offer our customers participation in such a process.

14. Saving of the contract text

The contract text is not saved by us and can no longer be accessed once the order process is completed. However, you can print out the order details immediately after order placement.

15. Privacy policy

You can find important information about data protection here:
https://www.madeleine.com/en/privacy-policy/

16. Applicable law

This contract shall be exclusively subject to German law, insofar as it does not restrict national consumer protection standards in the country of the customer.

Site notice

MADELEINE Mode GmbH
Headquarters Zirndorf, Amtsgericht Fürth, HRB 3900
Im Pinderpark 7
90513 Zirndorf
Telephone: +44 1803 677 880
Email: service@madeleine.com
Managing Directors: Alexander Weih, Volker Valk

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